Customer Delivery Engineering Lead

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 20 days ago
Company: ENest AI Sdn Bhd 202501034575 (1635985-A) Location: Malaysia (Klang Valley). Type: Full-time. On-site at customer offices as needed. Impact Own customer pilots end-to-end. Get access, land data, ship BI reports and lightweight AI agent automations, and run stakeholder updates. Clear growth path to Delivery Lead for complex enterprise deployments. What you will do Lead customer discovery and agree pilot scope, targets, and timelines. Set up secure access: VPN, firewall rules, credentials. Build and harden data connectors to SCADA, IoT, ERP, files, and APIs. Ship BI dashboards and reports, plus lightweight AI agent automations wired to email or Teams or Slack. Monitor freshness and errors, fix ingestion issues, and keep runbooks current. Run weekly customer check-ins and internal status reports. Align to SG platform standards for data contracts, metric definitions, and evaluation. Tooling flexibility We hire for fundamentals. Tool names are examples. Candiate should be able to learn equivalents quickly and align with core team for fundamental technology fit. Examples: Power BI or Metabase or Tableau, Retool or Power Automate or n8n, Python or Node, Airbyte or custom connectors, MQTT or OPC UA or Modbus. Must-have experience 4 to 7 years in customer-facing engineering or implementation. Linux, Docker, Git, SQL, and Python or Node. Networking basics: VPNs, proxies, TLS, firewall rules. One or more interfaces: OPC UA, Modbus, MQTT, REST, SFTP, webhooks. Clear communication with operators and managers, strong documentation. Good to have Energy or manufacturing exposure. Experience deploying AI and data solutions. Data build tool or Great Expectations, Airbyte, FastAPI, Retool or Power Apps. Basic IaC and CI or CD. Success looks like: Two high-impact use-cases live within 30 to 60 days. Stable monitoring and clear runbooks the customer can operate. Compensation : Competitive package range between MYR$192,000 to $264,000 per annum + bonus, excluding Employee Stock Options Plan and allowances. Show more Show less

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