Floor Manager (The Gardens Mall, Kuala Lumpur)

Kuala Lumpur
Permanent
Full-time

16 days ago

Job DescriptionAs a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected.With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with the Store Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions
Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards
Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance
Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates
Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales
Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
English language skills to communicate with customers and internal stakeholders

Additional InformationThis is a full-time position of 45 hours per week.Benefits:We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program . Additionally, you can also enjoy the following benefits:

Clothing Allowances
Annual Leave
Medical Leave
Development Opportunities

Inclusion & DiversityAt H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

H&M

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