Description We are seeking a Crisis Management Specialist to join our team in Southeast Asia. The ideal candidate will be responsible for developing and implementing crisis management strategies to safeguard the organization during potential crises. What is your mission Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies. Maintain high level of confidentiality while performing investigations. Pre-authentication of user identity and Safe guard user & clients sensitive information. Document investigations comprehensively through written reports. System navigation on workflow & required documentations. Assist with escalated issues and initiate the user dispute request process. Promises and associated behaviors that will be expected to hold accountability & maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet client's professional standards. Educate users on how to maintain security and safety. Interface with internal communications and eloquent in writing communication. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply. Ability to work with a flexible schedule and on shifts as required. Ability to work under pressure and adapt quickly to adverse situations. Possesses technical aptitude and the ability to pick up new technology quickly. Experienced with policy work or help resource project management. Excellent verbal and written communication skills in English and the language of the supporting market.