Customer Service Assistant
SPH Dental Sdn Bhd
- Kuala Lumpur
- RM 2,000 per month
- Permanent
- Full-time
- At least a SPM or higher.
- Proficient in English and Bahasa Malaysia
- Ability to speak and write Mandarin fluently (candidates with this ability are encouraged to apply)
- Fresh graduates are welcome to apply
- Able to speak and write in Mandarin
- Outgoing personality
- Good appearance and demeanor
- Customer service experience is preferred
- Familiar with computer operations
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communicate with customers via text (no phone communication required).
- Maintain good communication skills and a positive, helpful attitude when interacting with customers.
- Work closely with other departments to address and resolve customer concerns.
- Stay familiar with the company's products/services and backend systems to quickly answer customer queries.
- Monitor and manage communication channels (email, chat, social media, etc.) to ensure customer issues are promptly identified and addressed.
- Follow up on ongoing issues and ensure they are resolved satisfactorily.
- Maintain a professional and courteous demeanor, even when dealing with difficult customers.
- If an issue is caused by the company, offer reassurance to the customer and take appropriate steps to resolve IT, including applying for compensation if necessary.
- Participate in ongoing training to improve service skills and knowledge.
- EPF (Employees Provident Fund)
- SOCSO (Social Security Organization)
- Dental benefits (braces)
- 12 days of annual leave
- 14 days of medical leave (MC)
- Yearly bonus
- Salary increment yearly
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