
Specialist 1, Operations
- Batu Kawan, Pulau Pinang
- Training
- Full-time
- Conduct business process mapping and assessments to identify gaps and areas for improvement in current workflows.
- Lead projects requiring coordination and management of global resources, ensuring transparency and timely delivery of project milestones.
- Collaborate closely with business units to ensure cross-functional project progress aligns with scope, timeline, and original ROI expectations.
- Assist in documenting and analyzing business processes to identify areas for improvement.
- Contribute to the creation of business requirement documents, test cases, and proof-of-concept efforts.
- Support the development of dashboards and reports using tools like Power BI, Tableau, or Spotfire.
- Help gather and analyze operational data to support business decision-making.
- Participate in automating manual processes and reports to improve efficiency and accuracy.
- Collaborate with senior analysts and IT teams to support the rollout of new process and data solutions.
- Promote a continuous improvement mindset by applying lean and agile methodologies and deploying advanced analytics solutions.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Analytics, or a related field.
- Academic or internship experience in data analysis, reporting, or process documentation.
- Familiarity with tools such as Excel, Power BI, Tableau, or SQL.
- Strong analytical thinking and problem-solving abilities.
- Good communication and interpersonal skills; ability to work in a team environment.
- Eagerness to learn and take initiative in process improvement and automation efforts.
- Exposure to process mapping or workflow tools (e.g., Visio, BPMN tools).
- Basic knowledge of programming or scripting (e.g., Python, SQL, R).
- Interest in data-driven decision-making and continuous improvement methodologies (e.g., Lean, Six Sigma).
- Detail-oriented with a curiosity for understanding how things work.
- Comfortable working with data and translating it into actionable insights.
- Willingness to learn technical tools and participate in process optimization initiatives.
- Strong time management and organizational skills.