Role Overview We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently. Job Description Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions. Build relationship with the client's sales team to strengthen long-term cooperation. Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms Be an expert on digital ad ecosystems use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports Maintain established QA scores on responses and adhere to operational KPIs #LI-GM Job Qualifications Candidates must possess at least a Bachelor's Degree or an equivalent qualification Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools Comfortable leveraging multiple tools to debug and troubleshoot Excellent written, verbal, and presentation skills with strong interpersonal skills Strong attention to detail and organizational skills and track record of working towards established KPIs Customer-centric approach with a strong sense of empathy for customer issues and needs About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.