JOB PURPOSE To assist the People Development Manager in delivering tailored training programs focused on leadership, management, business, personal development, and best practices-primarily aimed at enhancing the skills of store-level employees. JOB RESPONSIBILITIES Assist in designing and implementing learning strategies and programs, incorporating microlearning modules for quick, focused skill acquisition. Collaborate with stakeholders, third parties, and ministries on training initiatives, leveraging AI-driven personalization to tailor learning paths. Develop and conduct training content and materials, integrating gamification elements to enhance engagement and retention. Support various learning methods (e.g., coaching, job-shadowing, online training) and promote social learning through peer collaboration platforms. Organize e-learning, workshops, and other training formats, ensuring accessibility and interactivity across digital devices. Monitor training effectiveness and employee engagement using data analytics and feedback tools to continuously improve learning outcomes. Travel locally and to outstations as needed to support training delivery and assess on-ground learning impact. Supervise junior staff and manage workflow and productivity, encouraging continuous learning through bite-sized content and digital badges. JOB REQUIREMENTS Bachelor's degree or equivalent in HR, Training & Development, etc. Min 3 years of experience in Learning & Development or other training roles. Proficient in Bahasa Malaysia & English (Cantonese would be an advantage) Strong presentation, curriculum planning, and negotiation skills. Required experience in retail operations or fast food or quick service restaurants. Familiarity with e-learning platforms, LMS, and project management. Navigating, configuring, and analysing data from LMS platforms (e.g., Moodle, SAP SuccessFactors, Oracle Fusion, Cornerstone). Skilled at PowerPoint, Canva, Articulate, or Adobe Captivate to design engaging training materials, including slides, videos, and interactive modules. PERSONAL ATTRIBUTES Team player with strong communication and interpersonal skills. Motivated, confident, and adaptable. Skilled in multitasking, prioritization, and decision-making. Detail-oriented with proofreading and editing capabilities. Show more Show less