SALES ADMIN EXECUTIVE

• Receive and process customer orders accurately and promptly.
• Ensure all customer orders are verified for accuracy, including pricing, product specifications, and delivery timelines.
• Coordinate with the production and logistics teams to ensure timely order fulfilment.
• Customer Support:

• Act as the first point of contact for customer inquiries related to orders, pricing, and product availability.
• Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
• Resolve any issues related to orders, deliveries, and product discrepancies.
• Sales Documentation:

• Prepare quotations, sales contracts, and invoices as per the company’s guidelines.
• Maintain accurate records of customer orders, quotations, and sales agreements.
• Ensure proper documentation for all sales transactions and maintain compliance with company policies.
• Coordination with Internal Departments:

• Liaise with the production, logistics, and finance teams to ensure smooth order processing and delivery.
• Communicate any special customer requirements or urgent orders to the relevant departments.
• Sales Reporting:

• Generate regular sales reports for management, including order status, sales performance, and customer feedback.
• Monitor and update customer databases to ensure accuracy and completeness.
• Inventory and Stock Management:

• Assist in monitoring stock levels to ensure product availability.
• Coordinate with the warehouse team for stock replenishment and inventory accuracy.
• Support to Sales Team:

• Assist the sales team in preparing presentations, proposals, and sales materials.
• Schedule and coordinate meetings with clients and follow up on sales leads

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2-3 years of experience in a similar role, preferably in a manufacturing or construction company.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Detail-oriented, organized, and able to handle multiple tasks efficiently.
• Excellent problem-solving skills and ability to work independently.
• Fluent in Mandarin (both written and spoken) is required to liaise with Mandarin-speaking clients.

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