Lead Product Manager - Online Delivery (Reliable Service)

Grab

Petaling Jaya, Selangor
Permanent
Full-time

1 month ago

Company DescriptionLife at GrabAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know the TeamThe Reliability product workstream is a group of product managers, business leaders, designers, engineers and analytics professionals that are driven to provide Grab Food consumers the best delivery experience. We not only focus on getting Grab orders delivered but also set a high bar for punctuality and quality. The team's core focus is to be able to attain high levels of reliability under all circumstances to provide a consistent experience to Grab's consumers.If you're seeking a challenging opportunity to contribute to one of the leading Super Apps in Southeast Asia, we invite you to become a part of our dynamic team!Get to know the RoleWe are hiring a Lead Product Manager to stretch boundaries and eliminate all painful experiences from a consumer's food journey. We are looking for individuals who are customer-centric, able to think holistically and systematically, and are great team players.

You are able to use data to drive decisions, measure product performance, communicate impact, and get buy-in from senior executives.
You are customer-centric, able to discover and empathize with customer pain points, and experienced in crafting delightful products that are easy to use.
You are a master communicator who will work to bring teams together, manage multiple stakeholders, and drive alignment and decision-making.
You are disciplined and understand that product management is both an art and a science.

The Day-to-Day Activities

Lead a pod comprising engineering, analytics and design to define pod strategy, develop and maintain a prioritized product backlog, and execute on delivering great experience
Be comfortable with rapid hypothesis testing to identify and validate growth opportunities.
Work with product marketing, operations, and country representatives to execute go to market for new product launches
Ship minimum-loveable-products based on quantitative and qualitative data on user behaviour and experimentation.
Define success metrics and consistently measure the impact of your work.

The Must-Haves

5+ years experience in senior product management roles at a tech software company, with demonstrable success in launching new products/features with clear impact;
Excellent analytical skills and creative problem-solving skills.
Excellent collaboration and communication skills, with the ability to partner effectively with cross-functional teams
Experience working with Data Science teams previously to identify and solve problems at scale.
Excellent written and verbal communication skills.
Empathy for users and a drive to discover and resolve their pain points.
Excellent business acumen, customer-centric, team and results-oriented.

The Nice-to-Haves

Bachelors in computer science, software engineering, information technology, business, finance, economics, or related fields.
Demonstrated success in 2 sided online marketplace
Solid ASEAN/ APAC exposure.
Entrepreneurial or startup experience.
Experience working with distributed teams.

Additional InformationOur CommitmentWe recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab

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