Partner Enablement Specialist (Mandarin/English)

Coda Payments

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
What We DoCoda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we're trusted by 300+ publishers-including Activision, Bigo, Electronic Arts, Moonton, and Riot Games-to grow their revenue and audiences worldwide.Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers' websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia's NextGenTech 30 (2024), a payments leader on Fortune's Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).For more on how Coda helps publishers grow faster and smarter, visit .We are seeking a highly motivated and detail-oriented individual to fill the role of Partner Enablement Specialist. The primary responsibility of this role is to collaborate with our merchants to onboard their new titles onto Codashop and other Coda owned platforms successfully. The role will also provide guidance on Codashop features and our self-onboarding portal, and work closely with our development team to ensure smooth integration processes. Additionally, the role will involve monitoring project schedules and ensuring timely launches of new titles. There may be opportunities to support product maintenance activities as needed.Responsibilities
  • Collaborate with game publishers to facilitate the onboarding process of their new titles onto the Codashop and other Coda-owned platforms.
  • Provide guidance and support to game publishers regarding Codashop features, ensuring they have a clear understanding of the platform's functionalities.
  • Provide guidance on content and SKU submission on our self-onboarding portalWork closely with the development team to ensure seamless integration of game titles into the Codashop ecosystem.
  • Monitor project schedules and milestones, ensuring that the onboarding process stays on track and new titles are launched on schedule.
  • Troubleshoot and resolve any integration-related issues or challenges that may arise during the onboarding process.
  • Maintain effective communication channels with merchants, keeping them informed about the progress and status of their onboarding projects.
  • Collaborate with cross-functional teams, such as product management, commercial team, pricing team, and customer support, to address any merchant-related inquiries or concerns.
  • Follow up with feature requests and communicate them to the product team, providing insights and rationale behind the suggestions.
  • Assist in product maintenance activities, as needed
Requirements
  • Bachelor's degree
  • Fluency in both written and spoken Chinese.
  • Good command of the English language for effective communication with a diverse team and stakeholders.
  • Proven experience in a similar role, preferably within the gaming industry or a related field involving software integration.A strong understanding of software integration processes is an advantage
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with merchants, development teams, and cross-functional stakeholders.
  • Exceptional organizational and project management abilities, with a keen eye for detail and a commitment to meeting deadlines.
  • Problem-solving mindset, capable of identifying and addressing integration challenges effectively.
  • Self-motivated and able to work independently, as well as part of a team, in a fast-paced environment.
Working at CodaWith Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!Our Perks*Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!Customized Benefits: Tailor your benefits with our flexible plan.Growth Opportunities: Unlock your potential through clear progression paths.Skill Development: Access training resources to fuel your personal and professional growth.Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.Benefits are reviewed and updated on a yearly basisWe are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

Coda Payments