Engineer Client Services
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Built a safe, stable and maintainable image to a global Standard Client Platform environment.
- To ensure smooth roll out of new client image by overseeing all testing and deployment scenarios.
- Define test-protocols, test scenarios, documentations.
- Ensure all potential client hardware driver problems such as performance degradation; reliability and security issues are addressed proactively.
- Conduct security patch evaluation and testing according to the defined test plan. Assess the impact of changes to minimize risk and impact upon rollout. Responsible for producing test result documentation.
- Provide 3rd level technical support in a timely and efficient manner. Occasionally including the communication of complex problems to appropriate 3rd line support teams/software vendors.
- Perform quality testing on timely manner before any tools/image/product releases and provide test reports in timely manner.
- Bachelor's degree in Computer Science or related field.
- 3+ years of relevant work experience in global standard client platform.
- Strong Microsoft Windows Operating system administration and troubleshooting skills including deep knowledge of the registry, file system, processes, and security in Windows and client software.
- Experience with System Management Tools such as LANDESK, Intune, Autopilot and Cloud related knowledge/experience
- Strong analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of an international team
- Fluent in English