Area Manager Malaysia The Area Manager is responsible for overseeing the overall performance, operations, and strategic development of stores in Malaysia. This role requires a strong leader who can drive sales, ensure operational excellence, manage and develop teams, and uphold company standards across all locations. The Area Manager acts as a key link between individual outlets and senior management, ensuring business objectives are met and a consistent customer experience is delivered. Key Responsibilities: Strategic Planning & Business Development: Develop and implement strategic plans to achieve sales, profitability, and market share targets for the assigned area. Analyze market trends, competition, and customer behavior to identify new business opportunities and drive growth. Set clear sales and revenue goals for each location and ensure their achievement. Operational Excellence: Oversee daily operations across all assigned locations, ensuring smooth and efficient functioning. Ensure compliance with company policies, standard operating procedures (SOPs), and visual merchandising standards. Monitor inventory levels, stock management, and loss prevention strategies. Manage budgets and expenses for the area, ensuring cost-effectiveness and profitability. To effectively manage new store openings and closures To adhere to all retail legislation and make procedural recommendations Address and resolve operational issues promptly and effectively. Team Leadership & People Management: Lead, motivate and develop store management teams ensuring that managers strive to exceed existing performance standards Lead recruitment, onboarding, training, and development initiatives for staff. Conduct regular performance evaluations, provide constructive feedback, and identify areas for improvement. Ensure effective communication between individual locations and senior management. Create a high performing culture through effective people management and clear succession plans Customer Experience: Network effectively with internal and external stakeholders Champion a consistent and exceptional customer experience across all stores. Handle escalated customer complaints and feedback professionally and satisfactorily. Reporting & Analysis: Analyze sales reports, Key Performance Indicators (KPIs), and financial data to identify strengths, weaknesses, and opportunities. Prepare daily and weekly reports on area performance, challenges, and action plans. Knowledge and Skills Strong leadership and people management skills, with the ability to inspire and develop teams. Excellent analytical, problem-solving, and decision-making abilities. Exceptional communication (verbal and written) and interpersonal skills. Strong business acumen and commercial awareness. Ability to work independently and collaboratively in a fast-paced environment. Good organizational and time management skills, with the ability to prioritize and multitask. Ability to travel frequently within the assigned area in Malaysia. Qualifications: Experience: Minimum of 3-5 years of proven experience in an Area Manager, District Manager, or similar multi-stores management role, preferably within retail industry. Demonstrated track record of achieving sales targets and driving business growth. Show more Show less