The position reports to the Chief Information Officer Job Overview: We are seeking an experienced and highly organized Scrum Master to guide and serve multiple development teams and workstreams within our growing retail IT team. The ideal candidate is an expert in Agile principles and the Scrum framework, with a proven ability to manage more than just a single team. You will be a master facilitator and coach, responsible for ensuring several workstreams are delivering high-quality value, while also helping to resolve cross-team dependencies and impediments. This role is critical for fostering a culture of continuous improvement, collaboration, and transparency across different parts of the business. Your work life: Multi-Team Facilitation & Servant Leadership: Guide and coach multiple Scrum Teams on how to use Agile principles and Scrum practices to their fullest potential. Facilitate all Scrum ceremonies (Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives) for assigned teams, ensuring they are productive and stay within the timebox. Protect the teams from outside interruptions and distractions, allowing them to remain focused on their Sprint Goals. Foster a collaborative and high-performing environment within each team. Cross-Workstream Coordination & Alignment: Act as the primary point of contact for inter-team communication; facilitate cross-team meetings and dependency management (e.g., Scrum of Scrums). Work closely with Product Owners, Program Managers, and other stakeholders to ensure alignment of priorities and clear communication of dependencies between workstreams. Provide visibility into the progress of multiple workstreams by consolidating metrics and creating transparent radiators for a broader audience. Proactively identify, track, and help resolve risks, impediments, and blockers that affect multiple teams. Agile Coaching & Process Improvement: Champion a culture of continuous improvement, encouraging teams to reflect and adapt their processes for better outcomes. Coach team members in self-management and cross-functionality. Mentor stakeholders and other employees at all levels of the organization on Agile principles and the value of the Scrum framework. Help the organization evolve its Agile practices and ensure a consistent, effective application of the framework across different workstreams. To be considered, you'll need: Minimum bachelor&aposs degree in computer science or any related field. Minimum 3 years of dedicated experience in a Scrum Master or Agile Coach role. Deep understanding of the Scrum framework and underlying Agile principles. Certified ScrumMaster (CSM), Professional Scrum Master (PSM I / PSM II), or equivalent/higher certifications are highly desirable. Proven experience and success in managing and facilitating for at least two or more Scrum teams or workstreams simultaneously. Demonstrated experience in handling cross-team dependency and stakeholder management. Experience working with Agile project management tools (e.g., Jira, Confluence, Azure DevOps). Experience in scaling Agile frameworks (e.g., SAFe, LeSS, Scrum@Scale) is a significant advantage. Excellent communication (verbal and written) and interpersonal conflict resolution abilities. Strong organizational and planning skills with the ability to manage multiple priorities and contexts simultaneously. Ability to guide teams and stakeholders without relying on formal authority. Proactiveness to identify and address potential problems before they escalate. What you get: Cool and innovative work environment Work-life balance and our working hours are flexible We are too cool for ties. Smart casual is our game! We care about you and your family's health and wellbeing Learning and growth opportunity We have an indoor slide and a cafe! How fun is that! Free car park within the company compound *Only shortlisted candidates will be notified. So, make your CV as fun and interesting as possible! Show more Show less