Agent - Transcon Customer Service

Petaling Jaya, Selangor
Permanent
Full-time

17 days ago

Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job Description

Ensure smooth and timely freight process flow.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company's procedures.
Monitor shipment reports to ensure total customer satisfaction.
Daily review operational reports and work with team on updating event codes.
Audit files and work with the team on meeting operating process standards.
Build and maintaining strong relationships with vendors and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
To take up additional tasks and responsibilities as and when required to meet the Department's needs.

Qualifications

Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
At least 1 to 2 years of related working experience in similar position.
Understanding of transportation documentation and terms is a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.

Additional InformationExpeditors offers excellent benefits:

Medical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Expeditors

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