Job description Role: Manager Responsibility 路 The Supply Chain Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production, and distribution of the company's goods. 路 Project Manager are responsible for planning, controlling and monitoring the costs of a project or business. Scope Project : Project Planning Work with project team to develop the project plan, quotation, business case and identify resources vendor (sourcing) Monitor status and progress against plans, monitor and report on anticipated and/or actual schedule variances along with mitigation plans to get projects back on track. Work with resource managers to ensure the correct resources are identified and available at the required time plan Project Controls Review and manage all project issues, changes and risks through formally defined processes Work with the Project team to adhere to project controls and processes Facilitate the definition of the project scope and the subsequent control. Review, and be responsible for, the overall work effort and deliverables of the project team. Manages vendor relationship during project lifecycle including point of contact for vendor and managing terms of Statements of Work (SOW) Manage the project budget to ensure accurate tracking and forecast Ensure that each project is populating reports, documents, plans to the same level using common standards Communication Provide transparency of progress and status of all projects to all related departments. This will allow for early warnings of issues allowing intervention to keep projects on track. Ensure team understand business direction and value of the project Identify and manage cross project dependencies Leadership Drive the project team to deliver the project and associated benefits Facilitate meetings effectively to ensure they meet objectives, drive collaboration and result in action. Hold the project team accountable for their project related tasks. Manage the communication and change required to ensure the project success Establish roles and responsibilities for the projectRequirements Scope CSS : Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution, resolve issues that come up (e.g. delivery) Set a clear mission and deploy strategies focused towards that mission, collaborate with other departments to create coordinated plans for business growth Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities Evaluate and report on KPIs Train and guide employeesBenefits Required skills and qualifications : Proven working experience in project/sales management Excellent customer-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills Strong working knowledge of Microsoft Office Appropriate field of study or equivalent work experience Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timelineAdditional Information
