Research Operations Program Manager

Kuala Lumpur
Permanent
Full-time

2 months ago

Overview:IDC, a global leader in technology market intelligence, is seeking a research operations program manager to join our team. The research operations program manager will play a critical role in helping the company deploy and scale new tools and processes. This role involves gathering user requirements, supporting pilot projects, assisting with new project deployments, supporting ongoing user inquiries, and contributing to change management efforts. The ideal candidate will be organized, a strong communicator, and passionate about making technology work effectively for a broad range of user personas.Why Join IDCJoining IDC as a research operations program manager means becoming part of a globally recognized leader in market intelligence, consistently honored as Analyst Firm of the Year for its broad industry and geographic expertise, collaborative culture, and high-impact insights. As a member of the IDC team, you’ll contribute to a culture of knowledge sharing, where your contributions help shape technology trends and drive business outcomes for organizations worldwide, all while leveraging IDC’s robust research methodologies and innovative AI-driven platforms to make a real difference in the evolving digital landscape.Recruitment Fraud Notice: IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement. Responsibilities:

Requirement Gathering & Analysis
Collaborate with stakeholders to identify internal user needs and functional requirements.
Document and prioritize feedback to inform tool customization and deployment.
Pilot & Deployment Support
Assist with planning, coordination, and tracking of pilot programs.
Monitor progress, gather feedback, and contribute to refining deployment. strategies.
Support successful rollout of tools across departments.
End-User Support & Communication
Serve as a key point of contact for internal users with questions about market research process and technologies.
Develop and maintain user guides, FAQs, and training materials.
Provide “how-to” support and conduct small-group or 1:1 training sessions.
Change Management & Adoption
Help execute change management plans to drive adoption.
Champion ongoing usage and best practices across teams.
Collaborate with business operations, IT, corporate communications, and training teams.
Project Management & Knowledge Sharing
Track project tasks, timelines, and risks.
Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
Ensure stakeholders are regularly informed of progress and next steps.

Qualifications:

Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field.
3–5 years of relevant experience in project coordination or program management.
Proficiency in project management tools.
Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborate environment spanning teams globally.
Ability to distill technical content into clear, user-friendly guidance.
Detail-oriented and highly organized with proven ability to manage multiple. assignments and meet tight deadlines.
Experience supporting change management and training initiatives a plus.
Familiarity with software adoption or enterprise tools preferred.
Professional fluency in English.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.

International Data Group

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