Field Operations Manager (Thai Speaking)

Cisco Systems

Kuala Lumpur
Permanent
Full-time

2 months ago

Who You'll Work WithThe Field Operations Manager is part of Regional Operations in Cisco's Commerce & Lifecycle Operations (CLO) organization. Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco's products, services and software business.The Field Operations Manager works directly with ASEAN sales and other cross-functional stakeholders to provide world class operations management and advisory services.What You'll Do

Commit management,
Attend Forecast calls and understand key priorities for the week, month, quarter
Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service)
Send Status Update Communications to the Field and Finance on period-ends including relevant insights and call-outs
Prepare Sneak peek for respective Theatre | Domain in critical period-ends
Business Partnership:
Field/Customer operations advisory: how to; Do's & Don'ts
Supply chain consultation and constraint management
Consultation and operational design for complex deals HW and deal assurance
Quality of Bookings and Backlog Management analysis and resolution
Stakeholder Operational Biz Reviews
Operational Trend Analysis around Services New Biz (case, escalation) to drive behaviors and/or process/capability improvements.
Advisor to sales teams on Cisco's crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes.
Responsible for communication and enablement of sales teams for all changes executed on Cisco's commerce tools and processes as the business transforms.
Escalation management accountability & ownership including at the executive level.
Field Problem Identification
Proactively solve sellers problems, listen to their feedback and close loop
Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.
Drive awareness and adoption of solutions and enhancements
Identify and log problems to drive simplification, automation, productivity and experience
Close loop problems with stakeholders
Ensure continued self-learning especially on new business consumption models, software, and acquisitions.

Who You Are

Requires BA/BS degree or equivalent plus 5+ years related experience
Project Management Certificate a plus
DMAIC preferred.
Relevant language proficiency - Proficient in written and spoken English and Thai to liaise with customers in Thailand

Experience:

Knowledge of E2E operational processes
Experience working within a channel business structure from all operational aspects
Experience driving cross-functional and/or global initiatives
Experience in an environment with significant business transformation, leading change management

Other experience, which is a distinct advantage includes:

Cisco ordering or technology knowledge / certification (Product, Services or Software)
Sales Operations experience especially in IT or Sales environment
Understanding of Cisco's Partner Programs including incentives, pricing and rebates
Experience in Software Operations & Enterprise Agreement deal structures

Other general expectations:

Demonstrated business acumen, planning and organizational skills. Demonstrated ability to work to very tight timelines and deliverables
Data analytics skills with ability to translate data into business intelligence
Ability to translate Cisco and our stakeholders' priorities in a consultative manner to drive operational excellence
Solution minded, understanding root cause and able to implement necessary changes
Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
Demonstrated ability to build and manage relationships within Cisco
Strong collaboration, influencing and facilitation skills both inside of direct organization and across cross functional teams
Demonstrated ability to build and manage relationships within Cisco and externally
Excellent communication skills at all levels - both presentation and personal, soft skills
Ability to drive radical changes, process, tool enhancement and simplification.
Excellent program management skills to translate business objectives into actionable plans.
Advanced level of proficiency with Excel and PowerPoint preferred

Why You'll Love Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're “old” (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Systems

Apply Now