Accounts Receivable Analyst

• Reconcile and enter customer cash receipts based upon customer remittance instructions
• Monitor invoice out-put and mail manual invoices within assigned portfolio
• Complete SAP Collection Specialist Worklist-Open Items (e.g., past dues invoices, debit claims, understanding the reason for credit memos, or open cash receipts within assigned portfolio)
• Ensure timely follow-up on broken promises and document outcomes in the Collections Specialist Worklist - Customer Contacts or Promise-to-Pay note fields
• Determine the root cause of slow payments and escalate serious account issues or potential losses to Credit Analyst, Sales management and/or Operations management according to policy
• Review payment discrepancies and customer claims for validity with customer programs or contracts and create disputes
• Process according to the policy, monitor for trends within a customer's portfolio
• Escalate serious issued and recommended actions for resolution ensuring full resolution of a dispute as the “Dispute Coordinator”
• Ensure consistent and accurate documentation of all customer activities within the collections module and SAP.
• Monitor accounts receivable aging of assigned portfolio using the SAP collections module and other reporting or applications, including proficient use of Microsoft Office applications
• Provide accurate and concise documentation to support settlement negotiations with customers
• Support department goals and key performance indicators
• Report doubtful accounts in compliance with Allowance for Doubtful Accounts policy
• Complete write-off requests in compliance with Bad Debt Write-Off policy
• Participate in cash flow forecast
• Perform Month End Close and Controls
• Support monthly cash reconciliation
• Participate in Monthly Aging Review
• Support Account Receivable Operations Controls in compliance with SOX and department policies
• Promote Teamwork and Communication
• Communicate account issues to management, Sales, members of the Credit and AR team, or other stakeholders in accordance with policies and procedures
• Establish and maintain cooperative and productive work relationships seeking win-win solutions with internal and external customers
• Negotiate settlement agreements between customers and the company
• Participate in department and/or cross functional projects supporting company objectives

• Bachelors Degree
• Finance or Accounting or Business with accounting knowledge
• Related field of study

• 1 year experience in any of the following:
• Accounting / Finance Desired
• 1 year experience in any of the following:
• Credit or Accounts Receivable

• Proficient in English language.
• Proficient in Microsoft Excel, Outlook Desired
• Knowledge in SAP, PowerBI or other RPA tools

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