Health Representative - Hospital (Sales Representative)
Pfizer
- Kuala Lumpur
- Permanent
- Full-time
- Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
- Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
- Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
- Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources
- Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers.
- Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources.
- Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF) colleagues
- Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.
- Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries.
- Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model.
- Bachelor’s Degree, preferred Science and Health background
- Minimum 3 years of pharmaceutical sales experience is preferred
- Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability
- Valid driver’s license and a driving record in compliance with company standards
- Several years pharmaceutical, biotech, sales, or relevant experience
- Must live within the territory
- Experience with therapeutic area and products associated with this role
- Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations)
- Develop comprehensive territory/customer plans to drive achievement of desired objectives.
- Strategically overcome obstacles to gain access to difficult to see health care providers and customers.
- Cultivate relationships with KOLs; build lasting relationships with top priority customers
- Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources
- Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
- Willing to travel outstation