Vendor Management (Return & Refund) - Operations, MY Marketplace
Kuala Lumpur
Permanent
Full-time
1 month ago
Job Description Vendor Relationship Management: Build and maintain strong relationships with local and international vendors to ensure long-term partnerships and continuous business growth. Contract & Negotiation: Negotiate favorable terms, pricing, and service level agreements (SLAs) with vendors while ensuring compliance with company policies. Performance Monitoring: Track and analyze vendor performance metrics (e.g., availability, lead time, return rate) and take corrective actions when needed. Data-Driven Decision Making: Use customer insights to optimize vendor performance and improve product offerings. Cross-Functional Collaboration: Liaise with finance, product, and logistics teams to support category growth and vendor integration. Market Intelligence: Stay updated on industry trends, competitor activities, and emerging players to inform strategic decisions. Requirements Bachelor's degree in Business, Supply Chain or a related field. MBA is a plus. 3-5 years of experience in vendor management, procurement, or category management, preferably within the e-commerce or retail sector. Strong negotiation and analytical skills. Excellent communication and interpersonal skills with a collaborative mindset. Proficiency in Microsoft Excel and data analysis tools; experience with ERP systems and e-commerce platforms is an advantage. Strong project management and multitasking abilities. Knowledge of the e-commerce landscape and consumer behavior is preferred. Fluent in English and Bahasa Malaysia; additional language skills are a plus (e.g., Mandarin for vendor communication). Show more Show less