Professional Service Consultant

Kofax

Kuala Lumpur
Permanent
Full-time

2 months ago

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax products.The Professional Services Consultant must be able to:

Manage multiple projects to ensure deliverables and timelines of projects are met.
Perform the following tasks: requirements gathering, functional design, user acceptance testing, issue resolution, installation, and training.
Perform the full technical configuration required for the deployment of our solutions.
Collaborate frequently with the project team to ensure the successful implementation of the solutions.
Proactively mitigate project issues and risks
Work closely with project manager to keep projects on schedule and within budget.
Provide telephone and/or Web based technical support for Kofax products
Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.Required SkillsOperating Systems

Windows (Desktop, Server)
Linux

Database

SQL-Server
Oracle
DB2

Web-Application-Server

Tomcat
WebSphere

Virtualization

VMware vSphere
Hyper-V

Kofax, Inc. is an Equal Opportunity Employer M/F/D/VRequired Experience

Min 2 years of experience equivalent to Consultation work in the tech space
Independent and able to solve problems on the go
Able to work on standby (weekends) when/if require

This position is located at Level 31 Menara Prestige, No 1 Jalan Pinang, Kuala Lumpur. .

Kofax

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