Service Optimization Specialist/Assistant Manager

GoGlobal

  • Malaysia
  • Permanent
  • Full-time
  • 15 days ago
  • Apply easily
As a Specialist/Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes. You will work closely with various teams to ensure that our processes are efficient, well-documented, and continuously improving.Roles & Responsibilities
  • Analyze and document existing business processes in Standard Operating Procedure (SOP) documents, process workflows, and flowcharts.
  • Utilize new systems/applications to stabilize processes and draft SOPs before handing them over to other teams.
  • Review inefficiencies and mistakes reported by different operational teams. Create management reports and propose process improvements to prevent the recurrence of reported incidents.
  • Collaborate with regional leads to ensure areas of improvement are progressing as per the agreed timelines.
  • Coordinate and liaise with different teams for process improvement initiatives.
  • Participate in the project management of new product initiatives as requested.
  • Collaborate with different teams to review and obtain approval on process changes.
  • Maintain operational frameworks and other documentation.
  • Handle other responsibilities as assigned.
Requirements
  • Min Qualification: BS/BA Degree or higher in Business Administration or a related field.
  • Minimum 5+ years of experience in Process improvement.
  • Strong proficiency in Microsoft Excel.
  • Knowledge of VISIO or any other flowcharting tool.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
  • Ability to manage multiple projects and tasks simultaneously.
GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.Business & Corporate Services provided:
  • Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
  • HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
  • Finance Solutions: Accounting & Tax
For more information, please visitOVERVIEWWe Measure Success by Results, Not Hours WorkedNo timesheets.At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
  • A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
  • Collaborating with a diverse, global and supportive team
  • Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENTWe Make Growing Your Career Possible
  • We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly
  • We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout
  • We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way
  • We're global. We offer career opportunities across the world-whether it's new job roles or international locations
  • English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world
  • We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success
  • We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership
  • We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions
  • We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!**Kindly review the provided privacy notice ( ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.

GoGlobal