CUSTOMER SERVICE OFFICER

Twin Towers Medical Centre KLCC Sdn Bhd

Kuala Lumpur
Permanent
Full-time

1 month ago

Responsibilities:

Manage large amounts of inbound and outbound calls promptly.
Follow communication 'scripts' when handling different inquiries.
Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Take the initiative to upsell products when they arise.
Establish sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.

Job Responsibilities:Manage and execute daily operations of the Customer Service counter.Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.Any other task assigned by the Management.Requirements:

Previous experience in a customer support role.
Track record of over-achieving quota.
Good phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.

Twin Towers Medical Centre KLCC Sdn Bhd

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