Position Objective The Portfolio Intern, in close partnership with the rest of the Group IT Operations function and other key stakeholders in Business Units, coordinates the effective and efficient operation of the portfolio management practices, and primarily provides support for the AIA Technology, Digital, and (Data) Analytics Steering Committee, Group IT Operation Steering Committee and other senior governance constructs, particularly in providing them with factually accurate artefacts in a timely manner, enabling informed decision-making up to the AIA Directors, Business Unit CTOs and other senior level. Roles and Responsibilities Assist in managing the Group IT Operations Portfolio for various tasks and programs, such as governance meetings, engagement meetings, Tech Academy Program, On Premise Footprint Reduction Program and service assurance for insourced services (service desk, incident problem change and cloud operations). Key Responsibilities Manage Udemy platform operations, including Tech Academy learner registration, license assignment, access support, and responding to ad-hoc technical tasks such as urgent data cleanup and analysis. Attend initiative coordination meetings, covering due diligence, requirements gathering, build discussions, testing (scripts, results reporting, and retesting fixes), data validation, deployment, go-live readiness, hypercare support, monitoring, and stabilization to track milestones and align deliverables. Consolidate initiative updates for executive-level presentation decks for Steering Committee and CTO briefings, ensuring clarity and strategic alignment. Maintain communication with regional Business Units to follow up on issues and deliverables. Participate in strategic planning sessions with the Group CTO, senior IT leadership, and BU representatives to present progress, resolve escalations, and shape future initiatives. Involve in cross-functional matters, such as HR, Finance, and vendor contract management, from a service assurance perspective, including service level management, operational disputes, and demand management Job Requirements: University student in any field essential, fluent in spoken and written English. Comfort in working with on-site team and remote team, as well as with stakeholders dispersed across Asia. Others Practical knowledge in information technology, cloud, infrastructure, strategy management, business analyst, project management, program management, finance management, resource management, service management, vendor management, change and communication management gained through experience of training. Strategic and creative thinking thought leadership in field of expertise, and able to deliver collaboratively and at speed (as well as through others) under minimum supervision. Excellent engagement and communication skills, i.e. comfortable with a broad range of cross-functional internal and external stakeholders at different levels of seniority, highly analytical, and able to deliver (and deliver through others). Show more Show less