Job Summary Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources General Responsibilities Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies Report on the activities and products of the competitors via inputs to the competition reports Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers Maintain a customer complaints/issues log and follow up on customer issues Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers Functional Skills And Knowledge Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills. Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc. Strong communication and negotiation skills Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) Good command in English, both written and spoken Education SPM, Certificate or Diploma professional qualification in any field.
