Credit & Collections Team Lead
- Selangor
- RM 72,000-108,000 per year
- Permanent
- Full-time
- Supervise Credit and Collection team through ongoing mentoring and training.
- Maintain documentation on Credit and Collection procedures.
- Be a "super user" within the team, providing expert knowledge and hands-on
- Ensure process deadlines are met according to SLAs.
- Identify and nominate the appropriate training to achieve individual and
- Create a positive work environment that fosters team performance
- Cultivate customer service culture in team
- Organize and conduct regular meetings and communications with team members
- Conduct team members' performance evaluation and review
- Train new team members and share knowledge and job experience
- Set Performance Objectives with direct reports
- Counsel team members on performance improvement and career development
- Resolve management team conflict with sensitivity, tact and fairness
- Ensure balanced workload for team members
- Assist HR dept in recruitment process
- Diploma/ Degree in Accounting/Business. Those pursuing a Professional Accounting qualification would be an asset.
- At least 5 years' experience in Credit and Collection role with at least 2 years supervisory role, preferably in an international finance shared service company environment.
- Well-versed with SAP.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.