Associate Director, Tech & Ops CABM (Malaysia, India)

• This role will report to the Head, Internal Communications (IC) and Service Delivery.
• This role will be part of the central Technology & Operations (T&O) Corporate Affairs, Brand & Marketing (CABM) team that reports to the Co-Head, Functions Comms & Head, T&O Communications.
• This role is also part of the broader Internal Communications CABM team that reports to the Global Head of Internal Communications.

• Support the successful account management of T&O by working closely and in partnership with the T&O Management Team, the programme leads, and the wider CABM team to drive effective communications aligned to the T&O strategy.
• Provide centralised services such as Event Management and Channel Management, etc.
• Drive clarity, alignment and understanding of our T&O strategy and priorities among our colleagues and accelerate the execution of the Bank's strategy making sure it is applied across the function.
• Ensure our colleagues feel excited and cared for by providing them with clear, timely compelling communications that show how their work ties to the company's purpose, and the T&O's success.
• Serve as communications consultants to the T&O MT and their leadership teams, identifying opportunities and risks from our seat at the leadership team table.
• Build leadership communications capability in the function, to lead change and aspire, inspire and execute with greater impact.
• Align T&O CABM communications with the wider CABM network to actively collaborate and co-create to bring expertise together to strengthen our one T&O identity.
• Provide tactical communications advice and support to the Head, Internal Communications (IC) and Service Delivery and the T&O Co-Head Functions Comms & Head, T&O Communications.
• Have a proactive approach in understanding and sharing industry best practices and looking for opportunities to promote and build awareness of T&O strategic priorities.
• Measure the success of communications using insights and analytics and adjust approach to meet organisational objectives.
• Demonstrate the ability to work within a fungible working model, seamlessly adapting to various roles and responsibilities as needed. This includes managing multiple programmes, campaigns, events, shifting priorities, and collaborating across different teams to meet dynamic communication needs and the Bank's goals.

• Help T&O leaders set out a clear vision for the future of T&O, and our impact on the Bank:

• Position the T&O MT as thought leaders and experts in their fields, inside and outside the company.
• Aligned content, linking all our communications back to our most important Bank and function's priorities, especially those that are high visibility or high opportunity.
• Leverage the right channels to provide an easy to use and relevant experience for our colleagues - remove duplication to achieve impact.
• Manage and protect the brand and reputation of the function and Bank.
• Employee Engagement: Support communications initiatives that engage employees and align with T&O's People & Culture agenda. This includes T&O Senior Leadership Team engagements, Town Halls, People Leader initiatives, Roadshows, and events during Executive Visits to markets. Example - Global Head Technology and Operations.
• Targeted Communications: Create employee engagement and end-user targeted communications to raise awareness, drive engagement, and inspire action around T&O priorities, services, and solutions.
• Stakeholder Awareness: Build awareness among key stakeholders about the T&O strategy through business-relevant, jargon-free, and actionable communication initiatives.
• Content Development: Produce compelling content such as thought leadership blogs, videos, podcasts, messaging documents, scripts, Q&A/FAQ materials, presentations, and messaging for executive platforms, both internally (e.g., Town Halls) and externally (e.g., social media).
• Stakeholder Engagement: Proactively engage and collaborate with internal stakeholders within Group, Business, or Region domains for T&O.

• Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

• Identify, report, and escalate issues, risks, business intelligence to leadership.

• Apply the corporate brand standards consistently across all online and creative services, ensuring compliance with CABM guidelines.
• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

• T&O MT Team
• T&O CABM and other CABM teams
• Group, Client and/or Region functions
• Business and Function communications team
• Other Digital Channels team members
• Story Lab

• Effective communications
• Organisational communications
• Written communications
• Consulting
• Establishing and maintaining trust
• Planning: Tactical, strategic
• Data Gathering and analysis
• Business ethics
• Manage change

• Bachelor's degree in Communications, Journalism, Marketing or similar.
• English

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered