Customer Data Excellence Lead – Sales Operations

ResMed

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 19 days ago
Let's talk about the team:We’re on a mission to build a world-class data ecosystem that powers smarter decisions, better customer experiences, and stronger business outcomes. Our team is laying the foundation for data excellence—starting with customer master data—and we’re looking for a visionary leader to help shape and scale our data governance capabilities.This is more than just a data role. It’s about creating clarity in complexity, driving collaboration across functions, and embedding a data-first mindset across the organization. You’ll be part of a passionate, cross-functional team that’s building the future of data governance—one use case, one policy, one transformation at a time.Let’s talk about the role:You’ll be at the heart of our data governance journey, helping to evolve our framework, drive quality, and ensure compliance across customer master data. This role is both strategic and hands-on, requiring a blend of technical expertise, stakeholder engagement, and change leadership.Here’s what you’ll be doing:Data Governance and Standards
  • Build upon the nascent data governance framework that is currently being built
  • Work with our Virtual Data Excellence Tiger team on resolving, identifying and prioritizing Use Cases
  • Support transition (over longer term) to a dedicated Data Governance COE
  • Develop and maintain data policies, standards, and procedures to ensure accuracy, consistency, and accessibility of customer master data.
  • Partner with cross-functional stakeholders (including but not limited to Customer Service, Product, Marketing and GTS to ensure consistent use of the defined business rules and use of customer data across our systems.
  • Establish metrics and KPIs to measure the effectiveness of data governance practices and ensure continuous improvement.
Data Quality Management
  • Implement and monitor data quality controls to ensure customer master data is complete, accurate, and compliant with regulatory requirements.
  • Develop mechanisms to identify and resolve data inconsistencies and discrepancies across multiple systems and sources.
  • Work with Data Quality Team to lead initiatives for data cleansing, enrichment, and harmonization in collaboration with data stewards and operational teams.
Stakeholder Collaboration
  • Act as a liaison between functions, GTS, and compliance teams to align customer master data governance practices with organizational objectives.
  • Partner with commercial, regulatory, legal (including privacy), and operational teams to address customer data requirements, including privacy and security standards.
  • Work alongside change champions to drive change and training programs to promote a data-driven culture and ensure stakeholder buy-in for governance initiatives.
  • Partner with the Data Excellence Team (SteerCo and Tiger Team) to continuously iterate and refine the Data Model
Regulatory Compliance & Risk Management
  • Ensure compliance with global data privacy regulations such as GDPR, HIPAA, and other relevant healthcare/med tech standards.
  • Identify and mitigate risks related to improper handling of customer data, including unauthorized access, duplication, or data loss.
Technology Enablement
  • Collaborate with RevTech and GTS teams to evaluate, select, and implement tools and platforms for customer master data management and governance.
  • Oversee the integration of data governance capabilities with existing systems (e.g., ERP, CRM, and data warehouses).
  • Stay abreast of emerging technologies and trends in data management to drive innovation within the organization.
Let’s talk about you:Education & Experience
  • Minimum of 7–10 years of experience in data governance, master data management (MDM), or data quality management, with a focus on customer data.
  • Experience in the med tech, healthcare, or life sciences industries is highly preferred.
Skills & Competencies
  • Strong knowledge of data governance frameworks, principles, and methodologies (e.g., DAMA-DMBOK).
  • Proven expertise in customer master data management, data quality, and metadata management.
  • Familiarity with regulatory requirements such as GDPR, HIPAA, and SOX as they relate to data governance and customer data.
  • Proficiency in data management tools and technologies (e.g., Informatica, SAP MDG, Collibra, Microsoft Dynamics, Salesforce).
  • Strong analytical and problem-solving skills with the ability to translate business needs into data governance solutions. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and engage cross-functional teams.
Preferred Qualifications
  • Certifications such as CDMP (Certified Data Management Professional) or DGSP (Data Governance and Stewardship Professional).
  • Experience leading data governance initiatives in a global organization.
Key Success Factors
  • Ability to drive a data-first mindset across the organization.
  • Strong business acumen and the ability to balance strategic thinking with hands-on implementation.
  • Adept at managing competing priorities in a complex and fast-paced environment.
  • A passion for innovation and continuous improvement in data management practices.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

ResMed