Telemarketing - Mandarin Speaker

• Deal directly with customers via inbound calls and email inquiries.
• Records & answer customer inquiries promptly and accurately.
• Obtain relevant information to handle service inquiries effectively.
• Provide excellent service in face-to-face interactions to build and enhance relationships with customers. Ensure smooth business operations and inventory control of the branch to achieve targeted sales and services.
• Possess a strong customer service mindset with excellent communication and problem-solving skills.
• Handle walk-in customers efficiently by providing accurate, efficient, and quality service that meets company and industry standards.
• Demonstrate reasonably strong analytical skills to identify issues and recommend solutions.
• Identify sales opportunities through effective communication with customers.
• Persuade and close sales effectively.
• Up-selling and Cross-selling of devices and rate plans.

EXCELLENT RESOURCES CENTER PLT