I2C Specialist

• Ensure timely clearing of incoming payments against open invoices.
• Accurately post customer claims with appropriate root cause codes.
• Monitor and reconcile payment discrepancies; resolve or escalate as needed.
• Perform regular and proactive dunning of outstanding receivables.
• Engage customers early to secure on-time payment and reduce aging.
• Timely record customer claims upon receipt.
• Conduct first-level analysis and resolution of claims.
• If the claim is justified, clear the related credit memo against the payment.
• If the claim is not justified, collaborate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Perform solvency checks and monitor credit limits for each customer.
• Manage order manual release processes in line with DBS policy.
• Oversee customer invoice processing and customer payments-out.
• Maintain an accurate and up-to-date repayment schedule daily.
• Contribute to Cash In Cash Out Forecast, KPI & DSO
• Contribute to the accuracy and completeness of month-end accruals.
• Regularly review the aging of accruals and challenge the business where anomalies or delays are identified.
• Ensure invoices are accurate, complete, and issued/delivered on time.
• Monitor invoice quality and resolve issues proactively with internal teams.
• Customer Relationship Management
• Foster a positive and cooperative relationship with customers.
• Work closely with Sales and Supply Chain teams within the CBU to align on customer matters and resolve issues efficiently.
• Actively contribute to finance-related projects, process improvements, and digital transformation initiatives as applicable.
• Ensure strong internal control practices in your scope of work.
• Support and implement corrective action plans where control gaps or risks are identified.

• University or College degree in Accounting, Finance, or a related discipline.
• Proficient in Microsoft Office tools Excel, Word, and PowerPoint.
• Fluency in both written and spoken Chinese and English is required. Proficiency in Thai or Japanese is an added advantage.
• Solid understanding of I2C (Invoice-to-Cash) processes, systems especially SAP, and related data flows.
• Strong foundation in accounts receivable accounting principles and reconciliation procedures, especially in FMCG industry experience
• Over 5 years of experience in Accounts Receivable, Credit Management, Trade Spending Management, or Customer Service roles
• Demonstrated ability to take ownership and show a proactive approach to work.
• Strong communication skills and an open-minded attitude for cross-functional collaboration

Michael Page