Executive Technical Support (English & Indonesia Language Support)
Kuala Lumpur
RM 3,000-4,000 per month
Permanent
Full-time
24 days ago
The Responsibilities of the Role: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for service. Resolve the cases from end to end, make follow up and regularly update the customers on the case progress. Always strive to meet and exceed customers' needs and expectations. Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions. Provide feedback to the Team Leaders/CC manager for any opportunities on improvement. Demonstrate the required maturity to work from home/remotely under minimum supervision. Expected to meet the Key Performance Indicators (KPI). Skill Requirements: Degree or Diploma qualification are encouraged to apply. Good communication skills in English and Indonesia language - to read, write and speak. Fresh graduate with good personal/working experience in handling computers/laptops or technical issues. Understanding of desktop, laptop and tablet's hardware and technology. Technical knowledge with problem solving and troubleshooting skills. Technical knowledge on Microsoft Operating Systems & Office Suites. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. The Package : Attractive Salary (RM3,000 - RM4,000). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Experience Required : Entry Level Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.