Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionThe Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.As an Employee Lifecycle Management Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.ResponsibilitiesService DeliveryExecute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.Supports Global HR Centers of Excellence in system maintenance activities.Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.Actively participate in the development and implementation of continuous improvement initiatives.Update SWIs and local SOP documentationParticipating in project activities as requiredDisplay high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.Align service delivery and quality with overarching objectives of the global HREnsure regulatory compliance in line with the countries, customers, and regulations.Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.Who you areIn this role you will be working within a team of Specialists focusing on a customer group from one of the regions and across various functions and levels within the organization.You bring the following skills and competencies:Preferably experience in a shared service center and in an HR services environment.Preferably HR generalist know-how.Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.Ability to thrive in an ambiguous and multicultural environment working across borders.Experience effectively working in a matrix organization across geographies and divisions.Ability to navigate complex HR data structureAbility to work in a fast-paced and changing environmentFurther requirementsWe are seeking an individual with a degree and 1-3 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.Experienced and efficient handling of standard IT-applications, preferably Google suiteKnowledge of Workday HR ProcessesUniversity degree, HR preferredStrong communication skills in English (written and spoken) are essential.Proficient in Mandarin is a must as this role will be liaise with our China counterpart.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.Roche is an Equal Opportunity Employer.
