SQL Developer
Flintex Consulting
- Kuala Lumpur
- RM 10,000-12,000 per month
- Permanent
- Full-time
- Provide 2nd level support, inclusive of the monitoring, tracking of incident and enhancement request in meeting service level obligations.
- Escalate to 3rd level support for technical, resolution and development of business solutions.
- Prepare, perform countries requests for new application developments/enhancements in ensuring a standardized and hamormized process.
- Develop and maintain technical documentation and knowledge base articles
- Perform implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process.
- Participate in the testing and validation of software fixes and enhancements.
- Ensure adherence to service level agreements and processes.
- Continuously improve support processes and procedures to enhance the customer experience.
- Ensure availability of a single point of contact to user for prompt communication.
- Demonstrate broad knowledge of IT application functionality and business solutions (e.g. mobility, .Net, SaaS).
- Experience in supervising, implementing and supporting applications developed in MSSQL, .Net, Android / iOS platform.
- Must possess knowledge or ability in Microsoft SQL, T-SQL.
- Knowledge in Azure and Scrum are preferable.
- Familiar with IT Service Management framework.
- Proven competency to handle confidential/sensitive information in an appropriate and secure manner.
- Proven basic numeracy and excellent quantitative analysis.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).