Assistant Manager (Financial Services)
S&P Global
- Pulau Pinang
- Permanent
- Full-time
- Supervise a team of language analysts and contribute towards achieving business goals
- Lead and conduct day to day management of multiple data collection, research, validation, and translation processes, and aid team members in their day-to-day tasks and should any concerns arise.
- Mentor, coach, and develop team members from their career development, upskilling, goal setting, and performance evaluation, while ensuring all company policies are followed
- Work with managers and leads across divisions and sites regarding translation and localization needs to meet timeliness goals, and work with other team leads to ensure proper capacity planning and resource management
- Establishes and/or develops metrics, reviews quantitative and qualitative performance standards and coordinates implementation with the Manager
- Plan and execute special projects that may be assigned on an ad-hoc basis
- Interact with stakeholders, from internal clients and external vendors through phone, email, and video conferences
- Work with product and development teams on timely basis to ensure the data in the S&P Global Market Intelligence platform is up-to-date and would provide the optimal client experience
- Define best practices, processes, and requirements and ensure procedures and documentation are up-to-date
- Identify training opportunities, knowledge deficiencies and untapped and undeveloped skills within the group
- Has a LEAN mindset and seeks continuous process and quality improvement, and must recommend solutions and procedures to remove inefficiencies and rework and improve timeliness and data quality
- Bachelor's Degree, Finance background will be an added advantage.
- Proficiency or native competency in specified language in Chinese and English
- At least 3 years of relevant experience in a people management or leadership role
- Excellent time management skills, as the Assistant Manager is responsible for managing staff responsible for activities with specific time constraints and activities.
- Strong communication and interpersonal skills, with analytical and problem-solving skills.
- Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook)
- Must have a strong background in operations and strategic resource management
- Experience with training, learning and development
- Language proficiency certification is desirable.
- Basic knowledge on translation and localization tools
- Proven experience on translation and localization projects particularly related to financial industry/markets.
- Working experience with LEAN principles and automation,
- Knowledge in SQL, Python and VBA Macro
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)Job ID: R31376
Posted On: 2024-02-15
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia