POSITION SUMMARY The Project Manager plans, directs and coordinates activities of designated project(s) to ensure that goals or objectives of project are defined and accomplished within prescribed time frames and funding parameters - by providing guidance, direction, and support to the managers and staff involved in these projects. This will be accomplished by maintaining Tecomet principles of Safety, Quality, Customer Satisfaction and Innovations and by ensuring through governance that there is strong collaboration between the different functional areas involved in the project(s), ensuring effective planning and execution of project activities. The Project Manager also coordinates non-project sustaining activities with other department managers and local customer focus teams. In addition,the Project Manager will act as the key interface between manufacturing operations, design, account management, business development and the customer. PRINCIPAL RESPONSIBILITES Reviews project proposal or plan to determine time frame, procedures for accomplishing project(s), and allotment of available resources to various phases of projects. Ensures collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to established requirements reliably and repeatedly. Manages customer relationship and acts as the key escalation point for all product programs, projects and operational performance issues. Communicates with customer to help develop a product that meets or exceeds customer and Tecomet needs. Manages the process to ensure Customers' expectations are clearly defined, understood and communicated across the appropriate Tecomet organizations. Assists and monitors resources for manufacture, assembly, test, and package of medical instruments. Provides the necessary leadership and support to manage projects in line with project management processes and associated policies and procedures. Serves as primary internal and external communication conduit for assigned accounts or projects. Interacts between sales, marketing, customers, and operations, communicating project priorities. Confers with project personnel to resolve problems. Provides input to the sales and operations planning process and ensures that Tecomet entities have sufficient organizational and operational readiness in support of the future needs of the Customer (e.g. manufacturing capacity, technical capability, etc.) Prepares project status reports and maintains/updates and schedules/coordinates project meetings - for management, clients or others. Ensures effective and timely customer complaints and corrective action processing of any performance and customer service related issues Ensures cost reduction plans are in place and actively drive them to meet both internal and customer targets. Actively manages and drives improvement actions related to customer satisfaction to achievement levels of performance that exceeds customer requirements Responsible for resolution of any customer satisfaction or service related issues. Maintains and supports a culture where safety, quality, schedule and cost are the main focal points with a continuous improvement mentality. Projects a positive and professional image of the company and management to employees and customers at all levels. Additional functions and requirements may be assigned by supervisor/management as deemed appropriate. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Comprehensive understanding of manufacturing operations including Supply Chain, Quality, Manufacturing etc. Medical device or regulated industry experience highly preferred. Strong knowledge and proficiency in problem solving processes and techniques. Create/Manage milestone schedules. Analyze and proactively look for issues that may delay delivery. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interface and communicate with different levels of the organization. Includes ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Strong business acumen and a complete understanding of successful business models. Ability to manage though influence. Be conversant and have a good working knowledge of Lean/Six Sigma. Ability to interpret financial statements and understand business KOI's and their drivers. Competent in contract negotiation and service level agreement development Demonstrates resourcefulness, creativity, flexibility and a relentless drive to ensure business success. Committed to driving a culture of Continuous Improvement. Passionate Customer Service Orientation. Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team. Strong communication skills (verbally, listening and writing). Well organized & disciplined, good attention to detail, sets priorities and manages time effectively. Excellent interpersonal skills (e.g.. coaching, motivating, conflict management). Proficient in Microsoft Word Proficient in Microsoft Excel Proficient in Microsoft Project or equivalent project management supporting software tools EDUCATION AND EXPERIENCE Bachelor's degree (B.A) and/or two to five years related experience; or equivalent combination education and experience. Experience in working with customers, sales and marketing and engineering is preferred. PMP Certification desired. Show more Show less