Digital Content Specialist (12 month Fixed Term) - South East Asia - Remote
Employment Hero
Kuala Lumpur
Contract
Full-time
22 days ago
Our mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match! What might your days look like We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. As our Digital Content Specialist (SEA), you play a key role in delivering our digital first customer experience. Working closely with Product, CX, Sales, and Marketing teams, your focus is on creating clear and tailored digital content that empowers customers to get the most value from products and services.You are the delivery arm of our strategy to create digital first solutions that help our customers adopt, use and gain the most value from Employment Hero, ensuring our customers have the support, information and education they need, every time. This role will be offered as an initial 12 month fixed term contract. The role is part of a team who uses data and insights to understand why our customers need support and education so that we can proactively build content solutions that anticipate and resolve those needs. You will collaborate cross functionally across our regions and be part of a team that includes our Community Manager, Content Team Leads and the Head of Digital Engagement. As a team, we work together seamlessly to achieve our shared goal of creating world class digital customer experiences. We are seeking an experienced and autonomous individual who will create, deliver and manage a pipeline of product and technical content which both optimises existing content and brings new products, features and services to market. As the preferred role holder, you will be accustomed to working closely with customer facing teams to understand the drivers of customer contact and be capable of using data and insights to guide how you prioritise your workload. By doing so, our customers can have their service needs met digitally across their lifecycle. You will work with our Product teams to ensure our customers maximise their product and platform value by creating new product and feature content that is clear, compelling, and tailored to the audience's needs, providing our customers with a self service choice for how they want to experience support, success and training. You have an adept ability to understand product complexities, technical information and most of all the Customer. Your knowledge of best in class content frameworks together with a proficiency in collaboration tools and systems, will allow you to succeed in this role. As a Digital Content Specialist you'll be responsible for; Multimedia Digital Delivery: Craft, deliver, and regularly update technically accurate, engaging video content using tools like Vimeo and Canva, ensuring alignment with brand and content guidelines. Analyse viewer engagement metrics to refine strategies and optimise content for various platforms. Content Creation for Diverse Audiences: Develop, deliver and publish written content tailored to diverse audiences, ensuring clarity, engagement, and understanding of nuances like payroll and HR. Incorporate SEO best practices in writing and collaborate across the team to continuously find and implement ways to improve our content search results. Regularly update written content to maintain its relevance. Technical Proficiency: Demonstrate expertise in CSS, HTML, and WYSIWYG editor and stay updated with technological advancements for content relevance. Implement responsive design principles, troubleshoot display issues, and collaborate across the team for content performance optimisation. Adhere to and collaborate with across the team to continuously improve our style guide, accessibility and quality standards. Take vested interest the performance of the team's published content and make adjustments as necessary to improve customer engagement and satisfaction Collaboration and Support Systems: Utilise collaboration tools like Asana, Slack, ZenDesk, SalesForce and coordinate as required cross functionally for content alignment. Foster internal collaborations, attend team meetings and share your progress with stakeholders. Seek continuous feedback and participate in brainstorming sessions for content innovation. Attend workshops or webinars to enhance proficiency and stay informed about content-related technology updates. Problem Solving and Time Management: Exhibit problem-solving skills, address content challenges promptly, and set content creation goals. Prioritise tasks effectively and allocate specific times for various content-related activities. Use time management tools and regularly refine personal workflow for maximum efficiency. What will you bring: Proven track record in multimedia digital content creation and delivery and publication. Experience in writing customer centred, product instructional content for diverse audiences with varying technical knowledge. Technical expertise in CSS, HTML, and other relevant technologies. Proficiency in collaboration tools such as Asana, Slack, ZenDesk, SalesForce and more. Strong problem-solving skills and ability to prioritise tasks. Proven track record of using data to develop insights on how to optimise content performance. Familiarity with payroll and HR concepts is an advantage. Experience in a fast-paced start-up environment is an advantage. Ability to understand customer needs, step into their shoes, seek feedback and apply learnings to your daily work. Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine. Life at Employment Hero Remote-first principles At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues. Work your way Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work. We've got your back Whether you're a seasoned remote-first pro, or a first-timer, you're in good company. With 900+ heroes globally, team support and collaboration is at your fingertips. But don't just take it from us, here's a quote from one of our NZ heroes: Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values. Plus you'll get to enjoy a number of great perks, including: Remote-first and flexible working arrangements A generous budget to spend on setting up your home office (if you need a desk, chair, or screen We've got you covered!) We set you up for success with the latest and greatest hardware, tools and tech Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!) Reward and recognition programs - because great work should be recognised and rewarded Including Lightning Award for delivering quality work at speed and Values Champion Awards Swag app cashback offers and discounts on hundreds of your favourite brands and products Self, health, wealth and happiness programs Social events and team celebrations Employee Share Option Program: be an owner of Employment Hero Annual Global Gathering to get to know your global colleagues - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024 We also recognise that the same recruitment process doesn't fit all, so should you require any accommodations or adjustments, simply let us know. Are we a match Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role. Not exactly the right fit for you If you're excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. Know someone who would be a great fit Feel free to share the role with your network! Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you. # When applying for this position, please fill out all of the application questions, thank you #
