QA Engineer (Customer)

• Responsible to provide all information to customer as required, which is Quality related (Product, Return, Replacement, Specification, QMS, Audit).

• Responsible to work with internal functional teams to meet the needs of the customer.

• Timely response to customer complaint as define the procedure or customer prescribed manner.

• Perform customer complaint corrective action for implementation and effectives

• To provide any on-site support to customer during customer audit.

• Perform analysis and validation of customer returned parts.

• Effectively manage Return Material Authorization procedure.

• Responsible for customer request / Corrective Action

• Implement data collection, analysis to meet the requirement.

• To coordinate product return / in house purge re-screen activities as effectively.

• Work closely with internal functional team to achieve customer product Quality performance.

• Compile quality data for Quarterly Business Review (QBR) with customer.

• Compile and lead Yield Report review with customer;

• Compile quality report, analyse data and provide suggestion on quality improvement plan;

• To establish and maintain quality documents such as SOP, WI, SIP, Control Plan and etc.

• Participate and contribute effectively to the periodical quality review.

• Perform any other assignment instructed by the superior.

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