Telesales, Personal Financial Services
UOB
- Kuala Lumpur
- Permanent
- Full-time
- Contact existing or potential bank customer(s) to inform them about a product or service guided by script(s) provided.
- Provide the customer with information about the products or services in order to create customer(s)' interest in the brand.
- Ensure no misrepresentation of product features, pricing, promotions and processes.
- Answer any question(s) / enquiri(es) from customer(s) and/or clarify any doubt(s) customer(s) may have.
- Keeping up to date on & provide market research / data through outbound calling.
- Ask probing question(s) to engage & listen to understand customer(s)' requirements / needs.
- Identify and qualify potential sales leads.
- Act in the best interests of customers when providing them with financial advisory services
- Generate repeat business by promoting new offers to customers ethically & responsibly at all times.
- Uphold UOBM Values & provide the UOBM brand recognition by leaving customer(s) with an excellent impression of UOBM through effective customer relations, empathy and effective communication skills.
- Handle grievances / dissatisfaction(s) as much possible to preserve the company's reputation & good image, and redirect calls to the relevant department(s) if necessary for resolution(s).
- Capture and process sale(s) / order(s) by obtaining and updating customer(s)' latest information in an accurately.
- Ensure end to end process of application and submission is sufficient and completed.
- Update records and status accurately, where applicable.
- Uphold & maintain UOBM Values before, during and after sales acquisition process by adhering to the UOBM PFS & Telemarketing Sales Discipline Guide and adherence to approved Sales Process & Procedures.
- Previous relevant experience in financial sales and customer service preferred.
- Consistently demonstrates clear and concise written and verbal communication.
- Proficient computer and technology skills.
- Demonstrated sales skills.
- Effective problem-solving and negotiation skills.
- Demonstrated Influencing and relationship management skills.