Sr. Associate I, Payroll

Selangor
Permanent
Full-time

1 month ago

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.POSITION OVERVIEW:This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.The Sr. Associate I, Payroll (Professional Path) is applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include (core activities): All the below activities are performed independently with minimal support.KEY RESPONSIBILITIES:

Day-to-day ticket resolution as part of support provided globally through Workday and ServiceNow to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manger
Support the preparation, production and update of process documentation (SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
Juggle tasks according to priority
Organize, monitor and enhance relationship with stakeholders
Handle ticket requests with agreed level of politeness, professionalism and detailed response
Work effectively within a team and with other teams, supporting and respecting each other, sharing knowledge, buddying.

WHAT YOU'LL BRING TO ALCON:Ideal Requirements:

Having a good understanding of HR operations, preferably in an HR Shared Services function.
Experience in using HR systems and ticketing tool, for example: SAP, Workday and ServiceNow
Strong administrative ability, managing a complex and varied workload
Ability to work effectively in an environment subject to changing priorities and short deadlines.
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
Possess problem solving, planning, multi-tasking, and prioritizing skills
Process-orientation and continuous improvement mindset
Excellent Communication and Customer Service orientation
Basic skills in Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications:

Strong knowledge and hands-on experience in processing payroll across APAC countries (e.g., South Korea, Philippines, Malaysia, Singapore, China, Hong Kong, Taiwan, Indonesia, and Thailand)
Proven experience in managing payroll vendors (e.g., ADP, Strada, etc.)

HOW YOU CAN THRIVE AT ALCON:

Opportunity to work with a leading global medical device company
Collaborate with a diverse and talented team in a supportive work environment
Competitive compensation package and comprehensive benefits
Continuous learning and development opportunities

Alcon CareersSee your impact at alcon.com/careersATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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