Outlet Manager
Family Confectionery Sdn Bhd
- Ipoh, Perak
- Permanent
- Full-time
- Overall Operations Management:
Oversee all aspects of the outlet's functioning, such as customer service, sales, and inventory management.
- Staff Training:
Conduct regular training sessions to ensure that all staff members are knowledgeable about the menu, company policies, and customer service standards.
- Scheduling and Shift Planning:
Monitor labor costs and adjust staffing levels as needed to optimize efficiency.
Self-Schedule reporting to CEO and COO
- Customer Service and Satisfaction:
Address customer complaints and concerns in a professional and timely manner.
Monitor customer feedback and implement improvements to enhance the overall dining experience.
- Sales and Revenue Management:
Analyze sales trends and implement strategies to maximize profitability.
Implement upselling and promotional techniques to increase average check size and drive sales.
- Inventory and Supply Chain Management:
Coordinate with HQ to place orders, track deliveries, and resolve any issues with quality or quantity.
Implement inventory control measures to minimize waste and reduce costs.
- Quality Control and Compliance:
Monitor compliance with health and sanitation regulations, as well as company policies and procedures.
Conduct regular inspections to maintain cleanliness and hygiene standards throughout the outlet.
- Marketing and Promotion:
Utilize social media, email marketing, and other channels to engage with customers and drive traffic to the outlet.
- Performance Monitoring and Reporting:
Generate reports and analyze data on outlet operations, food quality and customers feedback for improvement.
Communicate performance metrics and insights to senior management on a regular basis.
Conduct Area Manager Meeting every 2 weeks’ time.
Weekly Meeting with COO
- Team Leadership and Development:
Encourage teamwork, collaboration, and continuous learning and development.
Recognize and reward outstanding performance and provide constructive feedback when necessary.