Responsibilities: Daily supervision on RTR operation process, including IC, reconciliation, analysis and reporting, etc. Review of analyst journal entries and balance sheet reconciliations. Facilitate the operational Change Request (CR) process; Act as a clear escalation route to the client for service related issues and facilitate resolution of issues Initiate and own continuous improvement projects within area of his/her responsibilities Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Responsible for the management of the month end closing process, including posting of month end journals, preparation of inter-company cross charges, ensuring accurate, transparent and timely reporting of monthly, quarterly and yearly results. Ensure all balance sheet accounts are reconciled in accordance with the timelines. Control of the period end close for the entities ensuring compliance with the agreed closing checklist. Provide explanation for significant & unusual variance between estimated & actual profit & loss figures on quarterly basis. Work with regional shared services leadership to build out the RTR team to increase depth and reach of activities performed in shared services. Provide oversight and input on the ERP standardizations and initiative-specific technology enhancements to maximize productivity and further global standardization. Involved in continues improvement activities to improve the efficiency and effectiveness of the RTR process. To ensure clear communication of accounting issues identified and make sure these issues are tracked, resolved promptly and processes improved to prevent recurrence of the issue. Ensuring quality assurance Understand the customer and internal performance requirements of the processes delivered by the delivery location (as documented in the relevant process SIPOC) Understand process input and output requirements and take continuous and pro-active steps to monitor and control them as appropriate to meet performance and customer requirements Ensure high degree of compliance to the documented processes delivered such as adhering to the defined Standard Work Instructions (SWIs) and Local Work Instructions (LWIs) as appropriate Support all new ERP & support system implementations ensuring these are configured, tested and rolled seamlessly without impact on control, timelines or accuracy. Provide resiliency to the team by acting as a backup when necessary. Qualification/Experience Finance and accounting degree holder, minimum 1 year relevant accounting experience, ACCA or equivalent preferred. Japanese skills including Business Writing and communication. Sound Operations management experience (including SLA management) and client interaction skill Experience in managing unstructured problems Proactive in solving issues and clearing balance sheet open items. Familiar with F&A outsourcing operation and experience in SSC environment Rich client facing experience, good at communication with client Willing to work on bank holidays and weekends during quarterly close. Overtime may be required during peak periods Show more Show less