Support Analyst

Standard Chartered

  • Bukit Jalil, Kuala Lumpur
  • Permanent
  • Full-time
  • 28 days ago
Key Responsibilities
  • Application support and Infrastructure management, product such as CBBS, IBanking.
  • Identify system Gaps. Prepare & execute the service Improvement plans.
  • Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents.
  • Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
  • Regularly review the nature of incident tickets with a view to fix it permanently.
  • Effective engagement with business & technology stakeholders for any critical issues.
  • Ensure RCAs are performed for high severity issues.
  • Flexible to work in shifts inclusive of night shifts being 24*7 application
  • Provide timely workaround solutions for failing issue pattern which requires source code fix
  • Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations
Skills and Experience
  • Fresh graduates or min 1 year experience in Java are welcome to apply but must have completed projects in Java / J2EE.
  • SQL querying (IBM DB2 / Post Gres SQL), Knowledge on Linux, AWS basics, Unix scripting
  • Control-m, ADO, ServiceNow
  • Excellent communication skill
  • Shift pattern: 10pm-7am (night shift), 1pm-10am (afternoon shift), 7am-4pm (morning shift), 9am-6pm (normal working). 1 months 5 days night shift, remaining of days either afternoon shift / morning shift / morning shift.
  • Candidate is entitled for 2 days off day per week.
  • OT will be paid according to Employment Act.
Qualifications
  • Good knowledge on Java / J2EE technologies, AWS cloud and SQL Querying on Linux platform. Any certification on these technologies will be added advantage.
  • BE / MCA / Masters in computer science / Any added certification said above will be advantage
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
28391

Standard Chartered