Customer Service(Native JAPANESE) work from home

Career International

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 4 months ago
Benefit
  • Fresh Graduate can apply
  • Work from home
Job Duties
  • Understand customer inquiries and respond via applicable channels: email, chat, and callbacks
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly

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