Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department Overview Asia Pacific Network Operations CenterJob DescriptionBe part of a dynamic and progressive Network Operation Center team for Asia Pacific regionInteracting with end customers using communication and analytical skill via telephone and email from various cultural backgrounds from different countries in Asia Pacific region.Proactively monitor customer telecommunication systems in real time to ensure maximum system availability.Apply strong problem solving skills to ensure that incidents and requests are resolved in a timely mannerResearch and develop solutions for common problems.Create and update knowledge articles for team sharing and enhancing technical knowledge.Collaborate with cross functional teams globally for technical issue resolution.Participate actively in special projects or initiatives for continuous service improvement#LI-TK1Basic RequirementsGood academic background with a diploma/degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject.Candidates with 1-3 years relevant experience preferable, but fresh graduates with NOC / SOC knowledge are welcomedWilling to work in a 24x7 environment (rotating shifts, working in night shifts and weekends etc.)Ability to assess and prioritize faults and respond or escalate accordingly.Strong analytical skills and able to collate and interpret data from various sources.Capable of multi-tasking, good time management and prioritization of workload.Work well in a busy team, being quick to learn and able to deal with a wide range of issues.Must have excellent oral and written communication skills with a natural aptitude for dealing with people.Ability to communicate complex issues to technicians and management.Experience of network monitoring tools and protocols (ServiceNow, SNMP etc.)Travel Requirements NoneRelocation Provided NonePosition Type ExperiencedReferral Payment Plan Yes
