At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.Sound like you? Then read on.About the RoleAssist in managing a team of Claims processors, checkers and assessors to process claims transactions within the required benchmarks and in line with the Company and department goalsJob Responsibilities: Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and those who are under performing.Lead employees to meet quality, turnaround time and efficiency benchmark.Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.Create a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.Regularly communicate organization information through department meetings, one-on-one meetings, emails, and interpersonal communication.Actively involved in process improvement initiatives to improve productivity and quality of claims delivery.Organize and implement team engagement activities to foster closer team spirit and build work life balance environment.Actively manages key employee retention and development.Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.Job Requirements:Open experienced Senior Medical Claims Assessor, experience in leading team would be added advantage.A recognized tertiary Diploma / Bachelor’s Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.Self-motivated and customer orientated.Time management skills.Computer literate in Microsoft Office.Good commitment at work, good attitude, willing to learn.Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).The role is required to follow Hong Kong working calendar.Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
