Native Japanese Customer Service- Work From Home

Career International

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 4 months ago
-Understand customer enquiries and respond via applicable channels: email, chat, and call backs
-Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
-Manage customer escalations and ensure that these are answered, tracked, and escalated as required
-Perform all procedures accurately, including following company documented call flows, work processes, data entry requirements, and complaint management processes
-Provide a high level of professionalism and competent customer service
-Able to communicate effectively with customers in a friendly and polite manner following the company processes
-Able to read, write, and speak fluently and spontaneously

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