Job Responsibility Attends & handles general inquiries and provide customer service to clients via calls, walk-ins, funnels & emails. Diagnose the clients specifications, wishes and suggest suitable travel packages or services. Discuss client requirements and advise on suitable tour options. Providing information about tour packages, ascertaining customers requirements and advising them on travel arrangements. Resolves customers travel needs & handle unforeseen challenges. Making and confirming clients reservations. Collect payments, passports and visas for confirmed booking. Issue tickets, boarding passes and vouchers. Create and update digital records of clients. Maintain relationships with clients to reach the revenue and profit targets. Outbound tour leading as Tour Leader or Tour Manager. Job Requirements Self-starter with good communication and interpersonal skill. Positive attitude and responsible character. Excellent hands-on skills with eye for details. Pleasant personality with focus on excellence in customer service. Possess self-confidence and be able to actively interact with all relevant parties. Good proficiency on written & spoken English and Mandarin, as the role requires candidate to engage with mostly English & Mandarin speaking customers. Exemplary sales skills and customer oriented approach. Good understanding knowledge of tour software (Computer Reservations Systems, GDS systems and E-Travel). Ability to work independently. Candidate possessed Diploma/Degree in Tourism, Hospitality, Business or prior working experience will be prioritize. Fresh graduates and SPM leavers are encouraged to apply as well. Job Benifits KWSP & SOCSO. Career development Annual and medical leave shall be in accordance with the prevailing Labor Law of Malaysia. To earn extra allowances and commissions as if personal revenue target achieved. To earn extra allowances as Tour Leader & Tour Manager. 5.5 Working days, Monday to Friday, Saturday.