Duties and Responsibilities Take over the services during transition from the project phase to operational phase in order to deliver contracted service commitments. Work with the Account Manager and Operation Team to ensures the baseline documents for the services provided to client are up to date. Manage service delivery and Service Level Agreements (SLAs) for assigned client(s) ensuring that Ensign's obligations are met. Provide and presents the report to client based on the agreed format and period of reporting. Work with the Operation Team to manage and track incident affecting the assigned client, keeping client updated on the incident progress until the incident is closed. Work with the Operation Team to provide incident report to client. Work with the Change Management team to ensure Service Request(s) and Change Request(s) are reviewed and tracked base on the approved processes. Work with the Account Manager on client's feedback for continual service improvement. Ensure all opportunities identified are raised to management and account team. Perform other duties as required by the management. Requirements Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines. At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties. Excellent interpersonal skills both in written and presentation. Strong business acumen and customer focus. Demonstrate the drive to excel and achieve goals. Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign. Strong analytical and problem skills, combined with the ability to provide quick resolution to problems. Preferred Skills /Qualities Technical knowledge in IT technology (Operating Systems, Network, Databases). IT Services Management experience preferred. Project management experience preferred. Relevant Project Management certification preferred. Cyber Security knowledge preferred Show more Show less