Assistant Manager, Branch Operations
CARSOME
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Develop strategies and action plans for Branch Operation process improvement.
- Track Customer's Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online &Offline] translates to Delivery.
- Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
- Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
- Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].
- Liaise on Fleet movement for booked inventory between Experience Centers
- Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
- Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
- Ensure retail operation processes are executed and adhering to Retail SOP.
- CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
- Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
- Co-manage custodian of Petty Cash Management to capture all branch's expenses and reimbursements towards bills submitted.
- Consistently encourage automation by submissions of Loan using Banks' e-dealers/e-portals
- Advocate usage & tracking of Vouchers and CMS Discounts
- Perform E-Auto Transfers to complete Ownership Transfer when necessary.
- Ensure all reports required by Management are produced in timely & accurate manner.
- Involve in any other Company's activities as assigned.
- Bachelor's Degree or Professional Qualification in the relevant discipline
- (Accounting/Finance/Business/Economics)
- 5 years of related working experience
- Proficient in Microsoft Office Applications
- Able to work independently with minimal supervision.
- Good problem-solving skills and pay attention to details.
- Ability to multitask and work as a team to support staff and colleagues.
- Good interpersonal and communication skills
- Experience in HP banking industry