SAP Support Analyst

• Provide functional and technical support for SAP EWM, troubleshooting incidents, service requests, and operational issues.
• Analyze recurring problems and propose long-term corrective actions.
• Handle incidents in alignment with ITIL processes, ensuring timely resolution and proper documentation.
• Perform root cause analysis for complex issues and provide recommendations for prevention.
• Support change management activities, including functional testing, validation, and coordination of SAP EWM changes.
• Collaborate with 3rd parties, SAP Basis and technical teams for system enhancements, upgrades, and transports.
• Partner with business process owners to understand requirements and propose SAP EWM solutions.
• Identify opportunities to optimize warehouse operations through SAP EWM functionalities.
• Contribute to documentation, knowledge base articles, and standard operating procedures (SOPs).

• Minimum 3–5 years of hands-on experience in SAP EWM (Inbound, Outbound, Internal Movements, RF, Yard, Labor, and/or Automation integration) is a MUST.
• Understanding of SAP ECC/S4 HANA integration points with EWM (MM, SD, PP, TM).
• Familiarity with SAP configuration and debugging for issue resolution.
• Strong understanding of ITIL framework, with practical experience in Incident, Problem, and Change Management.
• ITIL Foundation certification preferred.
• Strong problem-solving abilities with a structured and methodical approach.
• Ability to communicate effectively with technical teams and business stakeholders.
• Experience in writing clear documentation and knowledge base articles.
• Experience in a Tier 2/3 SAP support role within a global organization.
• Ability to work under pressure, manage priorities, and meet SLAs.
• Ability to engage with stakeholders at all levels including directors
• Ability to work with multifunctional teams and engage with people in other countries
• Highly self-motivated with excellent organisational skills and ability to work independently

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